How to use it?

SYFMLOW can be used in various places.

How to use it?

SYFMLOW can be used in various places.

Class

You can use SYMFLOW to distinguish your students by their student ID in class, and also give them a pop quiz and check the students' level of progress to determine how you will manage a class. You can also get questions from the students through SYMFLOW to answer them in class or afterwards to make the class more effective. Moreover, you can send a message to the students or post a notice on SYMFLOW for more convenient dissemination of information.

Workshop

The workshop among your colleagues could be dull and uninteresting, but with the use of SYMFLOW, you can have everybody pitch in various ideas on the topic by allowing the people to participate anonymously.

Lecture

You have an option to find out more information about the audience using SYMFLOW before the lecture to tailor the contents of the talk accordingly. Also, you can ask questions to the audience as a whole during the lecture to check their level of understanding to further.

Meeting

The informal meeting you have with people can be much more fun and interesting by using SYMFLOW. It is much easier to gather all the thoughts from people and reflect them on the subsequent meetings.

Exhibition

Potential cusomters can leave comments on your products right away using SYMFLOW. You can leave the information on the notice board for people to read, and you can continue to contact the people who showed interest on your products even after the exhibition through SYMFLOW.

Conference

You can drastically reduce the amount of time spent on a Q&A session by using SYMFLOW through screening the questions and answering only those that are relevant to the event.
Also, the audience can have a sense of active participation of the event by letting them rate the rankings of the speakers when there are multiple presenters.

FAQ

Inquiry on connection

Do I have to install an app?

No. It is a web-based service that only needs an internet address, and can be used in any device that has an internet browser.

How can I avoid having an intruder?

SYMFLOW provides a different web address for each account. Therefore, you can't access it unless you know the address. Also, there is an access restriction feature that blocks the uninvited people.

How can the audience sign up for the service?

The audience doesn't need to sign up to use the service. Unless there is a change in the access restriction feature, all the participants can use it right away just by accessing the designated address.

I forgot how to access the administrator page.

You can check your administrator page by adding /t in the end of the account URL given by your registration.

Is there any way to access the service without using the web address?

You can use NFC or QR code to access the service. However, using NFC could be expensive, and using QR code is only possible when everyone has the app that reads the QR code. It is most effective to send an email or a text message to the participants before they come if you have their contact information.

Occassionally, there are some people who have difficulty accessing the service.

Occassionally, there are some people who have difficulty accessing our service when they are using an app to access internet on their smartphones. We recommend using a default browser for an easier access to our service.

Inquiry on features

Can I participate anonymously?

Yes. All the participants are logged in anonymously on a default setting. However, you can change the setting to require name, email address, or other information from the particpants.

Is it possible to hide the survey results from the audience?

Yes. You have a choice to see the results only yourself or share it with the entire audience.

Can I get the survey results in a separate file?

Yes. You can simply click 'Download an excel file' on the admistrator page to receive a detailed report.

How can I manage inappropriate languages used by the participants on their questions?

SYMFLOW has a filtering feature that limits the use of an inappropirate language. However, the admistrator has to delete posts themselves for any improper posts that may not be filtered.

How can I switch to a regular page from the admistrator page?

You can move to the regular page by logging out from the admistrator page.

Inquiry on other issues

How can I use the service effectively?

Share the results of the survey with the participants to create a consensus, and talk about it to further increase the level of understanding. Also, if you have a difficulty operating the service, you can have someone help you manage it while you concentrate on the presentation.

I closed the web browser while using the service.

As long as you access it again using the same browser on the same device, all the answers you have made before closing the browser will be there.

SYMFLOW is not working well with the Internet Explorer.

If you are having difficulty using SYMFLOW with the Internet Explorer, please go to the Options to delete the search history and restart the browser. If you are using Internet Explorer 9 or below, then there could be a difficulty using the service. In this case, we recommend you to download and use Google Chrome instead.